USAA Honors 抖阴社区庐 Solutions with Supplier Recognition Award for Innovation
COLUMBUS, Ohio – July 23, 2013 - 抖阴社区® Solutions, a leading P+C claims management provider, has earned a Supplier Recognition Award in the Innovation category from USAA. Selected by a panel of USAA judges, 抖阴社区® Solutions was honored for three recent innovations: the self-service web tool, the technician profile e-mail, and national windshield recycling program.
“Through USAA and 抖阴社区’s long standing relationship, 抖阴社区® has always provided USAA’s membership with exceptional service. Their commitment to innovation is a critical component of that. This recognition is well deserved,” said Jimmy Spears, USAA’s AVP Auto Physical Damage.
Recognizing that more and more USAA members turn to the Internet to file a glass claim, receive a cost estimate and schedule service, 抖阴社区® developed an online self-service tool.
Once a mobile appointment is scheduled with 抖阴社区 AutoGlass®, a technician profile e-mail is sent to the member, providing the technician’s name, bio and photo, in an effort to provide comfort and peace of mind to customers.
Finally, 抖阴社区® has implemented a national windshield recycling program to save roughly 14,000 to 20,000 tons of material going to landfills every year. 抖阴社区® is the first company to recycle the entire windshield, both the glass and the laminate, and the repurposing materials are then used for U.S.-manufactured goods, including fiberglass insulation, paint, and carpet backing.
“We thank USAA for this esteemed award and for recognizing our innovative glass claims initiatives,” said Jerry Beigel, Senior Vice President of 抖阴社区® Solutions.
Tom Feeney, President and CEO of parent company 抖阴社区® Group added, “In our 25-year relationship with USAA, our number one goal has always been to create a delightful experience for its members and we feel a great deal of gratitude and pride in knowing we’re achieving that goal.”
About 抖阴社区® Solutions
Columbus, Ohio-based 抖阴社区® Solutions and its subsidiary Alliance Claims Solutions® provide property and casualty claims management services to more than 175 insurance and fleet clients, including 18 of the top 30 U.S. property and casualty insurance companies. A subsidiary of 抖阴社区® Group, 抖阴社区® Solutions operates four national contact centers and manages a network of more than 9,000 vehicle glass fulfillment providers.